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Below are a list of frequently asked questions which should help you. Should you require any additional info please send a message and we will get back to you right away !
Q. Who are Asia Rewards Holidays ?
A. Asia Rewards Holidays is the ONLY official eBay seller of promotional holidays. We are the actual service provider for all the holidays that we advertise, this means we offer you a full booking service and will not pass you to the resort or another 3rd party to process your booking. From making a purchase, right through to making a booking, we do all the work for you !
Q. This sounds too good to be true, are there any hidden costs ? Where's the catch ?
A. This may sound too good to be true but what you see is what you get ! Providing that you qualify under the above conditions of use the only catch is that you attend a small presentation during your stay. There are no hidden booking fees, all you pay is the cost of the winning bid.
Q. Do I have to confirm dates or make a booking prior to bidding ?
A. No, this is a buy-now use later offer, this means that you can purchase the voucher now and book dates later. We do however advise that a minimum 21 days notice is given, particularly during busy peak periods.
Q. Sounds great, but how do I know I will get my dates ?
A. The answer is simple, this offer is NOT a gift certificate that is "subject to availability". Providing you have followed the conditions of use correctly we will guarantee your requested dates will be available. If in the extremely unlikely event we are unable to confirm your requested dates we will give you all your money back, 100% Guaranteed !!
Q. Does the offer come with flights & food.
A. No ! This is an accommodation only offer and does not include flights. All meals & beverages are the responsibility of the voucher holder.
Q. The age requirement states 30 - 60. I am 30 but my partner is only 28, do we still qualify ?
A. No, unfortunately both partners must be a minimum 30 years to participate in the promotion.
Q. Can the resort accommodate children ?
A. Yes, the resort will allow upto 2 children (under 12) free of charge. For children 12 or over you must purchase additional beds. Details and costs can be given at time of booking.
Q. Can I purchase 2 holidays and bring our friends ?
A. No, the offer is strictly unavailable to groups (2 or more affiliated couples) with only a maximum of 2 children (under 12) permitted. You can however buy the holiday for friends and family providing they adhere to the conditions of use and are NOT traveling with other voucher holders.
Q. Does the resort provide transport ?
A. Yes the resort can provide transport at an additional cost. The cost is approximately USD$60.
Q. Is there a specific check in day ?
A. Yes, the check in day must be Saturday or Tuesday.
Q. I am a single but I intend to travel with a friend, do we still qualify ?
A. No, unfortunately you must be a single person traveling alone, or a couple either married or living together. Promotion is not available to groups of singles.
Q. If I purchase the 4 nights, is it possible of me to stay for only 3 nights ?
A. Yes, you are not required to attend the full 4 days if you do not wish however, you must still attend the presentation on your given day. The minimum stay is 3 nights.
Q. Attend an introductory presentation about online holidays, whats it all about ? Hope its not high pressure sales ?
A. The presentation is about online holidays. It is compulsory to attend however, there is absolutely no obligation to purchase anything, you will not be pressured into anything that you do not want. There is only one presentation to attend which is carried out during one morning of your holiday. |
